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NEW QUESTION 35
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

• A. Market relevance
• B. Customer analytics
• C. Customer feedback
• D. Omnichannel delivery

Answer: B

 

NEW QUESTION 36
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

• A. Definitions of the service management toolsets needed to support the service
• B. Descriptions of the series of steps for the work that is required to create and support the service
• C. An inventory of the mam technology components that will be located at the head office data centre
• D. A list of vendors who will provide the components mat form the social media service

Answer: B

 

NEW QUESTION 37
Which is an example of industry disruption?

• A. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
• B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
• C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
• D. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader

Answer: C

 

NEW QUESTION 38
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?

• A. Low risk capacity, high risk appetite
• B. High risk capacity, high risk appetite
• C. Low risk capacity, low risk appetite
• D. High risk capacity, low risk appetite

Answer: A

 

NEW QUESTION 39
Which is NOT an essential consideration when developing a digital strategy?

• A. Understanding the risks involved with digital opportunities
• B. Understanding which systems will form die digital technology programme
• C. Understanding emerging technologies Hal could affect the organization
• D. Understanding how to identify potential opportunities

Answer: B

 

NEW QUESTION 40
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