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NEW QUESTION 47
Which of the following record types would you use in order to view company policies?

• A. Catalog Item
• B. Content Item
• C. Order Guide
• D. Record Producer

Answer: B

Explanation:
Content Item can contain information or a link to a page so it is the best option to use when the content of the catalog item is static.

 

NEW QUESTION 48
When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.

• A. Reference
• B. Single Line of Text
• C. Select Box
• D. Break

Answer: B

Explanation:
Explanation

 

NEW QUESTION 49
It is important to define the VIP users in order to correctly calculate incident priority.

• A. False
• B. True

Answer: A

Explanation:
Explanation
No logic is added for incidents received from VIP callers. The only change is that a decoration is added next to the Caller field and the Caller text becomes red.

 

NEW QUESTION 50
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